We want to dunned consumers based on amount, i..e let say consumers having arrears between INR 25 to INR 3000 shall be dunned with invoicing and notice shall be printed on invoice
and consumers having arrears greater than INR 3000 shall be dunned by FPVA and separate notice shall be sent.
For invoicing we have used standard functionality along with event 304 to achieve first part.
When dunning is done through invoicing dunning date gets updated and run id remains blank.
When dunning is done through FPVA system updates date and run id both.
Now issue is when we do dunning through FPVA system also considers items already done through invoicing.
So kindly give your valuable feedback.