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Former Member
Oct 17, 2011 at 11:17 PM

Dispute Case attachments: CMS, DMS, RMS, ArchiveLink... Confused!

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Hi,

We're starting to implement SAP Collections & Dispute Mgmt. One of the things that excited our business users on the SAP solution was the ability to attach unlimited (word, pdf, jpg, email, etc) files directly to the Dispute case. However, we have a large volume of disputes and estimate to wish to attach an annual total of ~500,000 files, ~200Gb directly to Dispute cases.

But I'm confused as to the options we have in doing this and the potential pros/cons related to those options. From the documentation I have found, I see references to SAP DMS (Document Management System), SAP CMS (Content Management System), SAP RMS (Records Management System), SAP ArchiveLink, and also SAP integration "3rd party DMS solutions" (whatever those are...)

Is SAP CMS & SAP RMS the same thing?

Has anyone implemented a 3rd party DMS solution? If so, what were the benefits of this over the SAP solutions?

Has anyone else implemented Disputes with a large volume of attachements?

Many thanks in advance for those of you with knowledge & experience in this area,

JJ

Edited by: James Parkes on Oct 18, 2011 4:13 AM