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Former Member
Oct 14, 2011 at 06:50 AM

Intermittent Blank Screen - Multi-Tab Corporate Dashboard

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Hi All,

We are a facing an intermittent blank screen issue with our corporate dashboard. Details are as follows: -

Environment:

BO XI 3.1 SP2 FP2 (Two servers on production)

Xcelsius 2008

Live Office

QaaWS

Issue:

Sometimes we only see a blank screen (Not even the initializing screen) when a corporate dashboard is opened from Infoview.

This is a multitab dashboard and is built using Live Office and QaaWS connections.

Initially the issue was occuring only on one server and sometime later it started occuring with the second server as well.

We restrated the services on both the servers and the issue disappeared. (Maybe it was due to cache getting cleared up, though not sure on this)

What we need:

1. Are there any known issues for this kind of issue?

2. What are the possible reasons for intermittent blank screen?

I have searched through the forums and BOB forums and have found about the visibility issue. In our case we do not face any issues with that.

Regards,

Abhishekh