Warranty check in service order(iw31)

[Former Member]

Hi all,

I have created material with warranty period 1 year. Our scenario is when the customer return the material due to a problem, We need to create service order with reference to service notification. Here i am adding the service components in service order. If the material is with in the warranty period.

Here my problem is

1) how the system will check the warranty periods(if material comes under the warranty or beyond the warranty)

Business scenario is

Service notification--> Service order---> M I G O

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>Service completion(iw42) (If material is under warranty there is no need of billing) ( if not it continues to billing -

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>Billing request---> Billing)

In this business scenario, where i have to get the warranty indication whether the material having warranty or not.

Thanks in advance,

C Chaitanya

9703783442

[Former Member]

Hi Chaitanya ,

When we add a product to service order if this is under warranty then it is automatically determined and throws a info message saying valid warranties were determined and if it doesnt lie under warranty it says doesn't lie under warranty period.

Is this what are you talking about. what is the problem you facing ?

Regards,

Deepa

[Former Member]

Hi,

I have run this cycle upto service order. I have got got warranty check in service notification also. But when releasing the service order i am facing an error like " Object PM: Business operation not entered in your user master". After this how to proceed to billing request(DP90).

Regards,

C Chaitanya

9703783442

[Former Member]

Hi Deepa,

When creating a service notification i am getting a warranty check but i am getting an error like" A Contract could not be determined". Could u please help me out in solving the issue. I have to select the contract.

Is this the sequence of creating:

Material creation

characteristics for material

class creation(039)

assign class to the material

contract creation

master warranty creation

serial no creation

equipment creation

service notification with reference to contract

billing request

billing

Is this the sequence.. If it is wrong please send the correct sequence.

Immediate response is highly appreciated.

Regards,

C Chaitanya