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Former Member

Warranty check in service order(iw31)

Hi all,

I have created material with warranty period 1 year. Our scenario is when the customer return the material due to a problem, We need to create service order with reference to service notification. Here i am adding the service components in service order. If the material is with in the warranty period.

Here my problem is

1) how the system will check the warranty periods(if material comes under the warranty or beyond the warranty)

Business scenario is

Service notification-- > Service order -- -> M I G O


>Service completion(iw42) (If material is under warranty there is no need of billing) ( if not it continues to billing -
>Billing request---> Billing)

In this business scenario, where i have to get the warranty indication whether the material having warranty or not.

Thanks in advance,

C Chaitanya

9703783442

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2 Answers

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    Former Member
    Oct 13, 2011 at 11:47 AM

    Hi,

    Are you doing billing through DIP profile?

    If yes there is check for warranty for the reference object .Maintain that check in DIP profile in the profile and hope this will resolve your issue.

    Otherwise in PM config if you have mainatained for warranty check at notif /order creation , while creation of notif /so system will give you a pop up message about warranty if ref is under warranty

    regards

    ebin

    limewirehttp://www.fasterlimewirepro.com/">limewire>, utorrent

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    • Former Member Former Member

      Hi,

      My Requirement is to get the material from the customer for servicing. So i have created service order and tried to get the goods from the customer through MIGO with 101 movement type.

      But, I am facing an error like "No order items exist in order4000324"Message no. C6006 Diagnosis. An internal error has occurred.

      So, How to get the goods copied from service order to MIGO?

      How to maintain this customer stock(Serviceable material) and what is the movement type.?

      Thanks in Advance,

      C Chaitanya

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    Former Member
    Oct 19, 2011 at 03:51 PM

    solved

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