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Former Member

Return and Repair

Hi,

Whether its necessary to create a sales order (repair order) while a customer sends the product back to company for service.

When we receive the product at service we can do an outboud delivery without reference to Sales order.Right?

After completion of services ,we can create a billing request through DIP Profile ?

Please advice

Regards

Ebin

backuphttp://talkbackup.com/">backup>, utorrent

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3 Answers

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    Former Member
    Oct 12, 2011 at 12:47 PM

    Hi,

    Handling repairs process where customer sends back the prodcut to the company for servicing is not in the scope of SD module. Customer Service Module is used to handle this kind of scenarios.

    Hope this helps.

    Regards,

    Sharan

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    Former Member
    Oct 12, 2011 at 02:27 PM

    Dear Ebin,

    Rather than implementing CS , if this is your only requirement ,please try whether the following option suits you.

    STEP 1:

    Orginal SO -> DELIVERY--> INVOICE

    STEP 2:

    MIGO

    you can take the goods back to stock using 501 and in the reference you can give the original billing or invoice .

    Create 2 new storage location for repairing and reselling and take back the stock into repair storage location.

    If say customer returns PART A and it requires service which includes labour as well as spare change charges.

    After servicing do 311 and move it from the repair storage location to resale storage location

    STEP 3:

    Repair Order

    Create a order with the material (pricing procedure should include condition types to map both spare parts as well as labour charge).

    {If the repair is done free of charge,create a new order FOC repair order (based on the sales order type, system should trigger TANN which will keep the pricing zero in case of free of charge order.}

    Create a delivery from the reselling storage location

    Create a invoice (it will be having values if its not free and it will be zero if its free service)

    Thanks & Regards,

    Hegal K Charles

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    • Hi,

      Repair order plays a significant role while handling repairs in CS/SD

      Without repair order you can't take back the part into our workshop

      as you said, creating the return delivery with out referene will not trace the part back to notification and service order

      In standard we have two repair scenarios which will vary according to repair order

      1. In-house repair ( which uses repair order)

      2. Field service repair ( service order created from service notification)

      we can trace return delivery, outbound, creation of service order, and any loan equipment handling, scrapping process in a single step using repair order

      hope it is useful

      regards,

      santosh

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    Former Member
    Oct 13, 2011 at 04:57 AM

    Hi,

    The process flow you have mentioned is fine. It covers entire scenario.

    However, you can include service and maintinance contract in SD module to address AMC scenario. This contract will be deermined in service notification if it exists for the combination customer+ serial number of the equipment sold.

    Hope this helps.

    Regards,

    Sharan

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