Skip to Content
avatar image
Former Member

IDM error (Access denied! - Service is down!)

Hi,

I restarted my IDM server. Now when I try to log in to portal and click on Identity Management tab, I get the following error.

Access Denied!

Service is Down.

Management console seems to be working perfectly and all the jobs are working as expected from the back end.

Any suggestion?

Add comment
10|10000 characters needed characters exceeded

  • Follow
  • Get RSS Feed

2 Answers

  • Best Answer
    Oct 11, 2011 at 02:59 PM

    ...and is your IDM server and all the necessary services started?

    Markus

    Add comment
    10|10000 characters needed characters exceeded

    • This will have nothing to do with the IDM backend. It's a NetWeaver issue.

      Make sure:

      The NetWeaver Service is up

      The NetWeaver Database is up

      The NW IDM data source / configuration is correct

      You are using the correct JDBC drivers.

      What database is NW running on? I know for MSSQL you need the JDBC 1.2 drivers. Also make sure htat you're connecting to the NW db using 64 bit not 32 bit Java. This is a major issue for IDM installs. IDM wants 32 bit and Java 1.5 or later but NW wants 64 bit and 1.4.2

      Hope this helps!

  • avatar image
    Former Member
    Oct 12, 2011 at 01:26 PM

    Hello

    Go to NWA and see your running applications

    Search for IDM and see that they are all up and running.

    Add comment
    10|10000 characters needed characters exceeded