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T&E approver not receiving e-mail notification

Hi,

We have a situation wherein the T&E approver is not receiving an automated mail notification asking him/her to approve the pending trip created by his/her direct reports. Currently, we don't have T&E workflow. Number of affected users = 1. Can you please share your views on what may be the possible issue and what is the resolution?

Thanks in advance,

Sudhakar

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2 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Oct 10, 2011 at 01:29 PM

    Hi,

    Can you please explain your question again ?

    because you have mentioned Currently, we don't have T&E workflow and expecting automated mail notification asking him/her to approve

    Please have look on below for standard workflow available in SAP..

    http://help.sap.com/saphelp_46c/helpdata/en/4e/06dc01069e11d2b40d006094b981bc/content.htm

    Regards,

    Muhammad Umer

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  • Posted on Nov 17, 2011 at 12:17 PM

    Hi,

    The issue has been resolved. The root cause of this issue was due to wrong e-mail ID of the approver present in user maintenance transaction SU01 (address tab, communication section under). Hence the automated mail notification was not delivered to the approver.

    Regards,

    Sudhakar

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