In agent inbox,
view: InboxResultView and view: InboxItems
There is a field : overdue
This field displays red or green based on the due date of the inbox items.
I want to change this color based on my own custom logic.
Where do i write code for this ?
While debugging I see that the field Overdue has only the due date and time but on the web UI screen I see that this field has a red or green icon. Does anyone know where is the code written for displaying the sla color.