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Former Member

GRC AC 10 E-mail notification problems

Hi, Experts

I have configured notification for access request and role approval MSMP workflows. I use the following notification events: END_OF_REQUEST, REJECTED, APPROVED, NEW_WORK_ITEM. Notification mail for event NEW_WORK_ITEM work fine. But mail notification for others events don't work. Also, i don't recieve e-mail with password for new user created with access request.

Can you help me? What may be reasons of this problems?

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5 Answers

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    Former Member
    Oct 06, 2011 at 12:07 PM

    Hi

    Have a configured back ground job for email dispatcher .

    Thanks & Regards

    Asheesh

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    • Former Member Simon Persin

      SAP Connect configured properly, because I can send mail from sap system and also I recieve e-mail notification when get new work item.

      I use the standard templates. All Docu. Objects exists in transaction SE61. I didn't change any standard settings for message classes.

      What other settings should I check?

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    Former Member
    Oct 07, 2011 at 05:28 AM

    Hi,

    Which agents are you using for the events that are not working ?

    The problem canot be system settings as the notification is working for one of the event so it has to be some configuration problem .

    Best Regards,

    Aman

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    • Former Member

      Notification for new work items began work after I add task numbers in the filter settings for business scenario GRCNOTIFICATION in tcode Maintain Workflow Notification. Now, I remove MSMP notification settings for event NEW_WORK_ITEM, but I am still recieving this notification mails. I think this mails is SAP standard workflow notification mail, but not MSMP Workflow notification mail. So event NEW_WORK_ITEM also doesn't work.

      I have the following MSMP settings:

      Process ID SAP_GRAC_ACCESS_REQUEST

      Global Notification Settings

      END_OF_REQUEST GRAC_AR_CLOSE GRAC_REQUESTER

      END_OF_REQUEST GRAC_AR_CLOSE GRAC_USER

      Stage

      1 GRAC_MANAGER

      REJECTED GRAC_AR_REJECTED GRAC_REQUESTER

      3 GRAC_SECURITY

      APPROVED GRAC_AR_APPROVED GRAC_REQUESTER

      APPROVED GRAC_AR_APPROVED GRAC_USER

      REJECTED GRAC_AR_REJECTED GRAC_REQUESTER

      process ID SAP_GRAC_ROLE_APPR

      Stage

      1 GRAC_DEFAULT_STAGE

      NEW_WORK_ITEM GRAC_ROLEAPPR_NEW_WORK_ITEM ZGRAC_CURRENT_APPROVERS_NOTIF

      REJECTED GRAC_ROLEAPPR_REJECTED GRAC_REQUESTOR

      2 GRAC_ROLE_APPROVER

      APPROVED GRAC_ROLEAPPR_APPROVED GRAC_REQUESTOR

      NEW_WORK_ITEM GRAC_ROLEAPPR_NEW_WORK_ITEM ZGRAC_CURRENT_APPROVERS_NOTIF

      REJECTED GRAC_ROLEAPPR_REJECTED GRAC_REQUESTOR

      please help

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    Former Member
    Oct 13, 2011 at 10:30 AM

    Hi Alexandr,

    As you mentioned it seems your MSMP setting was perfect and it should work for all.

    But please check the workflow parameter id: 1113 hopefully here you have maintained the correct User id (System type) and this user should exists in GRC box with correct mail id.

    If this is missing please correct this and test once again.

    Thanks,

    Soman

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    Former Member
    Jul 23, 2013 at 05:59 PM

    Did you ever get this resolved?  I'm running into the same problem.  Only getting emails when a request is submitted and closed.

    Thanks.

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    Former Member
    Aug 13, 2013 at 11:07 PM

    Hi,

    Check whether emails are getting triggered in SOST.

    Also chk email entry for all recipients and WF_Batch id

    Thanks

    Kailash

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