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CLM email notification issue

Former Member
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Hello,

Over the weekend we moved our CLM server from the existing service provider to the data center of a new vendor.

Post migration, email notifications are not working.

SMTP configurations are done, when we try procesing some messages there is not queued messages and the status shows as processed messages.

But SMTP messaging team doesn't receive any messages from CLM application server.

Kindly provide pointers in resolving the above issue.

Rgds,

Madhan

Accepted Solutions (0)

Answers (2)

Answers (2)

Former Member
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We have the same issue. What was the SAP recommendation for solving the email issue.

Former Member
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Hi,

the first place to look at is the server logs and see if there are any "ERROR" in the log signifying what is going wrong..

if that doesn't offer a clue, a couple of things you can look at:

1. Setup>System Information>daemons: Check if email enabled checkbox is enabled.

2. relook at the setup> queued message and processed messages and check if there is any difference here

2. if mail is not sent before 48 hours after repeated attempts, an error log message is made and the message is moved to the processed queue. My guess would be the migration took longer than the default time (property: messaging.maxretrytimehours) 48 hours & hence the mails are marked as sent/processed. if that had been the case new email should go...

good luck..

Baski

Former Member
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Thanks for your reply.

We have checked out system and there are no ERROR in the log. Daemons are enabled and there are no entries in the queued messages.

We are still facing this issue.

We have raised a message to SAP.

Rgds,

Madhan

former_member182305
Active Participant
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Hello Madhankumar BB,

Did you resolve the issue??

I am asking because i have a similar problem.

When  i set the property mailhost without username and password i get the error:

javax.mail.AuthenticationFailedException

But when i add the properties username and password i get the error

javax.mail.MessagingException: Unknown SMTP host:

Any idea on what it could be?

thank you

Kind regards.

Former Member
0 Kudos

Hi Sebastian,

Though we had maintained all the system properties and still we were getting this error. However when we did a system restart the issue got resolved.

Rgds,

Madhan