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SRM 7 and Ariba Catalog Connectivity

Hello,

My company is currently in the later stages of upgrade to SRM 7. We use Ariba as our catalog host. During our upgrade we are experiencing a multitude of catalog connectivity issues. We have made zero changes to the OCI configuration in our upgraded enviroment versus upgrade enviroments. We have made no group policy changes or global IE setting changes.

Has anyone experienced connectivity problems with SRM 7 and the Ariba catalog? I would greatly appreciate any experience you could share since we are struggling with determining root cause of issues.

Regards,

Michael Wood

Walt Disney Co.

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2 Answers

  • Nov 04, 2011 at 10:10 AM

    Dear Michael,

    I know this issue has been around a while so it is probably no longer valid. But if it is:

    Could you please expand on what the issue is with your connectivity to the Ariba catalog? i.e. are you able to punch out to the catalog but not retrieve any data to SRM Shopping Cart? Are you unable to access the catalog at all, if so, what happens when clicking the catalog link, nothing, page is launched but some error occurs?? Please let us know as much as possible about the detail of the problem.

    Regards,

    Jason

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  • Nov 11, 2011 at 10:00 AM

    Unfortunately Ariba will not support a change. We have been told that their scripts consider iframes as a hack attempt which forces the cookies to be handled as a third party.

    Our internal IT group which controls IE policy will not allow us to change the cookie handling settings to accept thrid party cookies or to add Ariba as a trusted site. Our connection to the Ariba catalog works just fine in our current production instance of SRM 3 with our default IE settings. The only difference seems to be the introduction of iframes in SRM 7.

    We thought we were able to find a solution to this issue by displaying the Ariba catalog landing page within the Portal content area, however this caused adverse effects in other shopping cart functions. We had to revert this change back to original so that catalog landing page appears in seperate browser window.

    We have been told by Ariba that SAP provided a solution to this same issue to Thomson Reuters but have been unable to verify this. We have had a high OSS message open for two weeks attempting to contact the SAP developer whose name we were given by Ariba.

    We gather that we need to display the catalog landing page in a seperate browser window without iframes but we can not figure out how to accomplish this.

    Any suggestions you may have would be greatly appreciated.

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