Hi,
We are facing issue in "Forward To" functionality in Agent Inbox.
We have done below configuration steps to execute "Forward To".
- Define Reciepient profile:
Here define responsible groups (which are already maintained in Org model as a Org. unit).
- Assign Reciepeint profile to agent inbox profile:
We forward inbox item to particular group. Now forwared item should be visible in that particular group.
The issue is "Forwarded item is not reflecting in that group.
Please let us know if we missing any steps.
Regards
Mohit