Errcode 255 when installing business objects explorer

[Former Member]

Linux, XI3.1

While Installing the Business object Explorer, I got following error while running "Post Install Actions":

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[error] Errcode 255: /usr/sap/EO4/bobj/bobje//jdk/bin/java -Xmx256M -Djava.net.preferIPv4Stack=false -Dbobj.root.internal="/usr/sap/EO4/bobj/" -cp "/usr/sap/EO4/bobj/bobje/ja va/lib/InitSmartServers.jar" "com.businessobjects.smartservers.AddNode" -update -name "BOBJEBSC" -cms "nert49:6400" -user Administrator -password "*****" -authenticatio n "secEnterprise"

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Does anyone recognize this error?

Thanks,

Matt

[Former Member · Accepted solution]

This is fixed - here is what SAP had us do (on linux / db2):

=== TECHNICAL DETAIL & COMMUNICATIONS ===

1. The BO Explorer 3.2 installation hangs at 69%.

2. In the Polestar logs found the installation hangs while reading the <BO install directory>/java/lib.

3. Found that the environment variable not set.

4. Tried to export ./env.sh script , but it was not working

5. Later found the BO was installed with user u201CAu201D and in the directory it was showing user u201CBu201D.

6. Change the <BO install directory>/ owner to user u201CAu201D

7. Found the LD_LIBRARY_PATH is set to DB2/lib32 directory.

8. Checked the SIA name using ./serverconfig.sh  list all existing SIA option

9. Tried the BO explorer installation again , the installation is successful .

[Former Member · Accepted solution]

solved

[Former Member · Accepted solution]

I experienced the similar behaviour. The installation got stuck at 69%. After referring this note, I ran a ./env.sh and retried the installation. It went through without issues.

Thanks for sharing the steps Matthew.

[Former Member]

Hi Matt,

I think something went wrong during the installation...

If I were you, I would try the following:

1. Removed the existing version of Explorer using ./AddorRemove product script

2. Install your version of explorer using command:

./install.sh followed by BusinessObjects install directory

Another thing that you might want to check is if your explorer version is compatible with your version of BOE

Have a look at the following note describing the compatibilities:

https://bosap-support.wdf.sap.corp/sap/support/notes/1526927

Let me know how it goes

Philippe