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Former Member

Mail Template Tokens

Hi All

This is in rerence to Mail Type "Workflow Approval Request Message "

There are standard tokens present in this mail type, (INSTRUCTION, DESCRIPTION), which are not ponting towards any field.

For Example if we insert %INSTRUCTION,% in mail type , then from where system picks up the value of this token. The same is true for Description as well.

Can somebody tell, are there any fields these tokens are pointing towards?

Regards,

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1 Answer

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    Former Member
    Sep 26, 2011 at 08:47 AM

    Hi Saurabh

    The tokens are pulled from the XPDL file which are attached to the phase in the workflow , There are two extended attributes which you can define in the XPDL file LocalizedDescription and LocalizedInstructions , where you provide the localized resource IDs which you define in the system which hold the message you want to give.

    Regards ,

    Uday

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    • Former Member Former Member

      Hi Uday,

      Thanks for a quick reply

      What we require is to send a different message always

      For instance, A group has been added as an approver, so document owner wants to give instruction that who will be approving this document in a group, now for this kind of information we can not use localized resources.

      sorry for not making it clear enough earier.

      Regards,