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Former Member
Sep 24, 2011 at 09:00 AM

how to assign interaction history profiles,agent inbox etc to business role

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hello gurus,

please help me i am able to create interaction history profiles,agent box,business transaction profiles but don't know how to assign them to Business role.

i have checked in business role but not able to find where to maintain these.

can anybody help me with showing path or screen .

regards,

Debesh