Hi, I'm relatively new to GRC workflow, and I am wondering if there are any experts out there who can answer this question.
We currently have GRC 5.3, and the user provisioning process workflow has been setup in a such way that the overall process appears to be processed in an extermely inefficient manner. For instance, at the Role Approver's stage, the request sent to the Role approvers for their approvals are processed SEQUENTIALLY for each Role approver. This makes the overall access provisioning process extremely inefficient when there are 3 or more role owners are involved. Instead of taking 1-2 days to get one access request processed, sometimes it is taking 2-3 weeks to get one access request get approved when many role owners are involved.
The consultants are telling me that GRC 5.3 does not allow such parallel approval, and that this is normal.
However, I am simply shocked that GRC 5.3 cannot do this. How are other people addressing this issue of inefficiency in the approval workflow? It would be so simple to have multiple approvers getting notification simultaneously, and run the approval workflow in parallel. Has this workflow function improved in GRC 10 so that multiple role owners can approve one access request in parallel?