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Importe de Reconciliación debe ser menor a saldo vencido

Saludos,

Quisiera saber si alguien me puede indicar como puedo resolver en esta situación:

- Se elaboró una factura

- Se ingresó el recibo cancelando la factura por la totalidad de la factura

- Se canceló el recibo

- Se está intentando ingresar el nuevo recibo y el sistema emite el error "Importe de reconciliación debe ser menor a saldo vencido"

Revisé el post 1448383 y ellos indican que resolvieron cancelando todos los documentos y volviendo a hacerlos pero en mi caso la solución no aplica.

Les agradecería mucho sus recomendaciones,

Atte. Rosa

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  • Posted on Sep 24, 2011 at 06:51 PM

    cancelaste el recibo, es decir, el pago. no podrías aplicaruna nota de crédito y duplicar la factura?.

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