Low performance on SAP B1

[Former Member]

Hi everyone,

I have a company with SAP B1 2007B Pl 21 that had a migration process to a Dell Server (2x Xeons X5980 + 16GBRAM + Raid5 8 HD's SAP). They had Windows Server, SQL and SAP migrated in this process. After the process they reported a problem with the connection performance, which are taking about 7 minutes to log in on SAP and 10 minutes to change companies (no matter which one).

They have about 40 workstations and 2 of them dont have the problem, they take about 7 seconds to log in and 12 seconds averange to change companies (about the same time the client installed on the server does it).

For test purpose we cleaned up one machine and installed everything from blank. We put this machine on the same network node that the server is, along with the machine that works good, the scenario kept the same. We tried changing permissions too and nothing happend.

We are getting out of ideas.

Best regards,

Lucas Taliberti

[former_member541807 · Accepted solution]

Hi,

hi, try to check the message log of all users and empty there respective inbox.. these may cause the delay in logging on to the system.

best regards,

Fidel

[Former Member · Accepted solution]

Clint:

Most of them are W7, can't say how many still XP. The working ones are W7 and are accessing by plain Lan connection using cable.

The server has 2 network cards but only one is enabled. The server is one floor distance from the machines (it is in a half floor there are user above and below it).

The logon process is slow before any addon connection, no matter what user logs in.

Fidel:

I'll check that.

Thanks all,

Lucas

[Former Member · Accepted solution]

Hi,

What is you SBO version? and patch?

Make sure that the distance of LAN cable is not more than 100 meters is the maximum distance of

a LAN cable but 80 to 85 meters is the functional distance.

You may try to relocate the functional computer to the different floor just to test if the problem

is the distance.

It is hard to distinguish which area to look why the problem occur bu you may start comparing the 2 functional

computer you have.

Does you server is a Domain Controller or in a active directory. Please check and try to disable.

Disable also antivirus and firewall both server and client for isolation purposes.

Thanks.

Clint

[Former Member · Accepted solution]

Thanks for all replies!

jbrotto:

I don't think this is the problem, there are machines that are working on this environment.

Gordon:

That's exactly what I'm trying to find.

Clint:

SBO 2007B Patch 21. Network infrastructure is ok, before the change of server everything was working good. It has Active Directory, even after disabling them problem persists. We already changed computers places, connecting the slow on on the same node as the server and problems still happen.

I really think this is a software problem, but can't think what can cause this.

Best regards,

Lucas Taliberti

[Former Member · Accepted solution]

Hi all,

The problem was solved. The Network Administrator changed some protocol access to the server and the performance now is way better than before, like 20 seconds to connect.

The 2 machines that were working good had Oracle Virtual Box installed, that changed a lot of thing on network configurations. And those things were letting the machine work correctly

After some deep analysis we got that and enabled that protocols on the server.

Thanks for all replies!

All the best,

Lucas Taliberti

[Former Member · Accepted solution]

Hi,

I would like to suggest instead using Oracle Virtual Box use Terminal Licensing or RDC connection, this

makes your connection faster and reliable.

Thanks.

Clint

[Former Member · Accepted solution]

Hi Clint,

We aren't using VirtualBox do access SBO.

Just the IT guys from my client office had, for some reason that I don't know, a virtual machine software installed.

We use Terminal Licensing for external access as you suggested.

Regards,

Lucas Taliberti

[Former Member]

Hi Lucas Taliberti,

Check what are the differences between these 2 working PC and others. That will give you a hint if you can find any.

Thanks,

Gordon

[jbrotto]

We have the same issue at my place of work with the windows 7 machines using 2007 A pl35. I believe the hardware is fine but that version business one does not officially support that version windows. Our solution is upgrading business one to 8.81.

[Former Member]

Hi,

What are the 40 computers OS are they Windows 7?

The 2 working computers are connected to RDC or just plain LAN connection.

Does you server have 2 network cards? How about the distance.

Please consider also the add-on, try to disable it upon loading.

Try to log all users in the 2 working computer lest see if all are running okay.

Thanks.

Clint