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Former Member

Creating credit memo request - V1 498 / missing order quantity

Hi Experts,

could any of You pls help me with a credit memo creation issue?

I credit memo needed to be created based on invoice, so configuration and copy control is done as usual, but I have a failure during CR order creation referring to an invoice F2.

I got an error message: V1 498 - Credit already exist for item... - and no qty is transferred to new document

I have gone thought the threads on Forum, but none of the suggested solution was appropriate to solve the issue:

- the document flow is updated in copy control ,

- I can no remove the schedule line flag at VOV7 - the order qty will be missed but target qty is used, and end up incompletition (VU 019 error messge), so billing is faile

- completition control set as B at VOV7,

Still have the problem

Could any of You pls help me - answers will be appreciated.

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3 Answers

  • Best Answer
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    Former Member
    Sep 23, 2011 at 07:52 AM

    Hi,

    Basically we use billing type G2 for credit memo not F2.

    So try this and let me know.

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  • Sep 23, 2011 at 05:14 PM

    Apart from the above note, you also check the following notes:-

    a) Note 1511630 - Msg. V1498 about existing credit memo requests not displayed

    b) Note 340024 - Message V1498 in spite of miss credit memo request

    G. Lakshmipathi

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  • Sep 26, 2011 at 08:50 AM

    V1 498 - Credit already exist for item...

    What the above message means is that lines items have already been used as reference for the creation of credit memo request(s).

    Create a new sales order, delivery and billing document. Then create credit memo request with reference to this new billing document and test.

    In VTAF copy control, at item level, field "Pos./neg. quantity" dictates how the quantity in the source document is affected by copy control.

    PS - I tried to create credit memo with reference to billing document (F2), there were no issues there. Therefore I am taking that the issue is with credit memo request (copied with ref to billing document F2)

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