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Former Member
Sep 22, 2011 at 11:00 PM

Windows AD Authentication with BusObj 4.0


Hi Guys.

I'm having some issues getting authentication within BusinessObjects 4.0 working for AD. I've set up the mapping between AD and BusinessObjects in the Central Management Console and it successfully retrieves and creates the users in the CMC but when I attempt to access the BI Launchpad or CMC using Active Directory authentication, it gives me an error immediately which seems to me like it isn't even attempting to authenticate with the server.

The Error Message;

Account Information Not Recognized: Active Directory Authentication failed to log you on. Please contact your system administrator to make sure you are a member of a valid mapped group and try again. If you are not a member of the default domain, enter your user name as UserName@DNS_DomainName, and then try again. (FWM 00006)

Additional Details:

This happens both manually and also through SSO which I've configured. It does attempt to use SSO to sign into the BI Launchpad but because it can't authenticate, it's giving me the exact same error with the exact same timespan (i.e instantly returning, which leads me to believe there is no attempt to authenticate with the DC)

Is it likely to be something to do with my service principal account? Even though the ability to read AD from CMC is working to populate user accounts.

Any help is much appreciated.