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Former Member
Sep 21, 2011 at 10:46 AM

SAP CC 2.0 Problem with Core Tool and License

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We have an instace of Sap Convergent Charging that has been running until the other day. Since yesterday we are retrieving the an error if we execute the Core tool :

Once we execute the core_tool.bat application we insert the correct user and password and the error retrieved is :

"An error ocurred during communication with the server"

We have double checked the visibility and access of the sap server and everything is ok.

But we have notice the following error message in the path: /usr/sap/COR/CCD09/work/dispatcher#1.err

2011-09-21 06:43:11.537 - [170.251.121.152*]dispatcher#1 - WARN - [tracing] - Dump occurred exception ... Exception: LicenseException : License not found. Stacktrace:

2011-09-21 06:43:11.538 - [170.251.121.152*]dispatcher#1 - FATAL - [LAUNCHING_ABORTED] - SAP Convergent Charging 2.0 launching is aborted (please read previous messages).

2011-09-21 06:43:17.929 - [170.251.121.152*]dispatcher#1 - FATAL - [LIC_BAD_LICENSE_FILE] - The license is not present or cannot be read. Please contact support.

2011-09-21 06:43:17.930 - [170.251.121.152*]dispatcher#1 - WARN - [tracing] - Dump occurred exception ... Exception: LicenseException : License not found. Stacktrace:

2011-09-21 06:43:17.931 - [170.251.121.152*]dispatcher#1 - FATAL - [LAUNCHING_ABORTED] - SAP Convergent Charging 2.0 launching is aborted (please read previous messages).

2011-09-21 06:43:29.424 - [170.251.121.152*]dispatcher#1 - FATAL - [LIC_BAD_LICENSE_FILE] - The license is not present or cannot be read. Please contact support.

2011-09-21 06:43:29.425 - [170.251.121.152*]dispatcher#1 - WARN - [tracing] - Dump occurred exception ... Exception: LicenseException : License not found. Stacktrace:

2011-09-21 06:43:29.425 - [170.251.121.152*]dispatcher#1 - FATAL - [LAUNCHING_ABORTED] - SAP Convergent Charging 2.0 launching is aborted (please read previous messages).

2011-09-21 06:43:40.904 - [170.251.121.152*]dispatcher#1 - FATAL - [LIC_BAD_LICENSE_FILE] - The license is not present or cannot be read. Please contact support.

2011-09-21 06:43:40.904 - [170.251.121.152*]dispatcher#1 - WARN - [tracing] - Dump occurred exception ... Exception: LicenseException : License not found. Stacktrace:

2011-09-21 06:43:40.905 - [170.251.121.152*]dispatcher#1 - FATAL - [LAUNCHING_ABORTED] - SAP Convergent Charging 2.0 launching is aborted (please read previous messages).

We have double checked also the license file and it is accesible and it has the propper permissions set.

any help/hint related this topic?

Thanks and regards