Hi,
if the RWB is not working there is an OSS Note explaining the steps to get that to work. Search in OSS for RWB and Alert not working. I have the OSS Note at work and can send you the number on Monday. Further on the marketplace you can download a guide which is like the help.sap.com but a little bit more useful. Use .../alert on the SAP marketplace.
Cheers
Stefan
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