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What information is collected by SAP

I am trying to get approval to install the RSC on a customer site and their tech risk department want to know a couple of things before sign off.

1. How will the remote component be updated / patched (I think there is a check box to determine this as part of the install)

2. Is there data being sent back that identifies individuals, the company or IP addresses / other network related information

3. What happens to the data collected by SAP, is it archived? Is it deleted?

The company is a financial institution as as such is very cautious about what information is being shared.

Thanks in advance.

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  • Posted on Sep 28, 2011 at 06:42 PM

    Hi Andi,

    Sorry for the delay in my response, I am just returning from vacation.

    Here's the answers to your questions:

    1. How will the remote component be updated / patched (I think there is a check box to determine this as part of the install)

    A) The RSC components are updated automatically by default when there is a hotfix or service pack available. The update is downloaded to the managing host and then pushed out to each managed host in the monitoring landscape. Alternatively, as you mention you can force an update via the RSC UI (by selecting option to check for updates)

    2. Is there data being sent back that identifies individuals, the company or IP addresses / other network related information

    A) Performance data is collected throughout the week and then it is encrypted and sent via SSL connection to SAP backend system where it is aggregated and compiled into an EarlyWatch Alert report. The data itself does not identify individuals or passwords. The IP address or hostname of each server defined in the monitoring landscape is part of the data package sent to SAP.

    3. What happens to the data collected by SAP, is it archived? Is it deleted?

    A) After the EWA report is generated it is sent and archived in the service inbox of the S-User on the Service Marketplace. The raw data itself is deleted after the EWA report is generated.

    You also have the option to only use the root cause analysis and monitoring functionality of remote support component and not receive an EarlyWatch Report (IE do not upload performance data to SAP). You can disable the message upload in the scheduler.xml on the managing server (\usr\sap\{systemID}\SMDA97\SMDAgent\applications.config\com.sap.smd.agent.application.rsc\scheduler.xml) by commenting out the "ExtractUpload" task.

    If you would like more information on how to disable the message upload, please let me know.

    Thanks,

    Toby Johnston

    SAP America, Inc.

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