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Configuring workflow for case management

Hi

My requirement is to copy the standard workflow for case management WS01700044 and add few things once the case is processed.

Now my problem is, how do I configure this new Z workflow in the SCASE. So that once I save the case, I should be able to start the workflow I have created.

Currently only 2 workflows are listed for case management.

1. WS01700051

2. WS01700044

I want three workflows to be listed.

Do we need to configure the newly created workflow in SPRO under case management? Please guide me.

Thanks in advance.

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2 Answers

  • Posted on Sep 27, 2011 at 09:52 AM

    Hi There,

    The workflow in case management is triggered by the event BUS2022.NONPROFESSIONALUSERSET which is the same trigger that invokes WS01700044. You will first need to disable that trigger (open that workflow and remove the trigger (the first node in the workflow)). I would then add that trigger to your new Z workflow and that should do the trick.

    This is the best way to do it rather than looking in the IMG.

    Hope that helps,

    Brenton.

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  • Posted on Dec 15, 2011 at 04:20 PM

    Hi,

    SCASE is different from CRM Case Mgt. CRM Cases can only be viewed in CRM UI. What are you trying to do?

    Best Regards,

    Pragya

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