EhP5 Functionality for Dispute Case

[Former Member]

Just wondering if anyone knows if Enhancement Pack 5 provides functionality to link a credit as a "disputed object"? Currently we can only link the credit as a "customer-disputed object". This has all sorts of drawbacks for us (case doesn't close when document closes, the details from the accounting document do not populate into the dispute case, etc).

Thanks,

Melissa

[Former Member · Accepted solution]

first thing to point out within Enhancement Pack 5 - there is no changes to dispute management. All of the changes relate to Collections and Credit Management - new reports as well.

In terms of your requirement it is not possible. You can add a credit to a dispute to close it or reduce the amount disputed.

[Former Member · Accepted solution]

Okay thanks. Thought I had heard something about this being addressed with EhP5.

Thanks,

Melissa

[Former Member · Accepted solution]

there is a process that looks at auto assigning credits to disputes via the creation of payment advices.

I have done this linking into Claims Management in TPM

[Former Member · Accepted solution]

Hi Melissa and Mark

I am bit confused ... Does the following statement is valid in EHP4 or EHP5.

"You can add a credit to a dispute to close it or reduce the amount disputed."

If it is possible in EHP 5 or EHP 4, please let me know what is the procedure to follow?

Thanks in Advance.

Regards,

Meenkashi.N

[Former Member]

Hello,

We have the same requirement to create dispute for a customer credit. How do you, if you are, close the dispute case when the credit is cleared? We want to be able to auto close the dispute case when the credit is cleared.

Thanks in advance.

[Former Member]

Hi,

Can you be more specific?

You can include a credit note in a disputed object if the dispute is created with the debit (needs to be higher amount) at the same time.

You cannot add an open credit to the disputed item, but this would be done through a clearing transaction e.g. F-32. This will update the disputed object in de credited amount section.

You cannot create a disputed object on a credit only. If this is needed, why is the credit disputed? Bcs this is perhaps a deduction? Then I belongs to a debit or multiple debits. You can add all together in one dispute perhaps?

Regards,

Richard