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Former Member
Sep 14, 2011 at 02:59 PM

Users not given option to "Use my Microsoft Windows user ID"


Hi guys.

Anyone seen this before?

When our users connect to BPC, either through IE or straight from Excel, they get the following:

The first time they connect in any session (after a reboot, logon, etc.) they are offered both options to sign in...

"Use my Microsoft Windows user ID and password"


"Use a different user ID and password"

This is as intended

However, on any subsequent login requests (changing Apps, AppSets, closing and re-opening Excel, etc.), they are ONLY given the "Use a different user ID and password" option.

Whilst this might seem a minor issue, the number of times that users are having to re-enter their password in a day is getting on people's nerves and we're hearing a lot about it.

Has anyone come across anything similar before, and if so, how (if at all) did you resolve it?

This has been a problem in v7.5 SP4 for a while and is still a problem after an upgrade to 7.5 SP6