Restricting the ordering of products that are not part of the catalog view

[Former Member]

Hi Experts,

When we maintain a particular combination of "Product Catalog - Catalog Variant" in the shop management for B2B web shop and leave the "Catalog View" field blank, we observe the following behaviour:

1. A customer assigned to a particular view of the product catalog can see and order the products from other catalog views as well. How can we restrict the customer to see and order only those products that are assigned the view to which the customer is assigned?

2. A customer cannot see but can order an inactive product assigned to any view of the catalog.

Also, when we maintain a particular combination of "Product Catalog - Catalog Variant - Catalog View" in the shop management for B2B web shop, we observe the following behaviour:

1. A customer not assigned to this catalog view can still see and order the products assigned to this view.

2. A customer cannot see but can order the products assigned to the other view of the same product catalog.

3. A customer cannot see but can order an inactive product assigned to the same view or a different view of the catalog.

How can we restrict the above mentioned behaviour of the system?

[Former Member]

Hi,

First, please read help:

http://help.sap.com/saphelp_crm70/helpdata/en/46/278095698c5a6be10000000a1553f7/frameset.htm

Product Catalog

You use catalog views to create customer-specific views of a catalog for particular business partners or target groups. For example, you block the view of certain products in the catalog to certain customers. The views contain particular areas and items from a main catalog and are visible only to assigned recipients.

Example

You have categorized your customer base into gold, silver, and bronze customers, and created a catalog containing sports shoes and t-shirts, for use in your Web shop. Your gold customers have shown loyalty to the company and you, therefore, want to offer them good discounts on the catalog items. You create two views of the catalog; view A for your gold customers containing special discounts on items, and view B for your silver and bronze customers containing standard prices. You assign your customers to the different views of the catalog. When your gold customers log on to the Web shop, the system displays view A. When a silver or bronze customer logs on view B is displayed.

Denis.

[Former Member]

Hi Denis,

Thanks for the reply.

We have already taken the steps suggested by you. We have the follwoing representative structure of product catalog.

Catalog Name - ZTEST

Area 1 has 2 products - P1 (active), P2 (inactive) and 2 customers - C1, C2 assigned to it

Area 2 has 2 products - P3 (active), P4 (inactive) and 2 customers - C2, C3 assigned to it

(P - Product, C - Customer)

As per our requirement for B2B web shop

1. C1 should be able to see and order only P1. But C1 is able to see P1 & P3 and is able to order all P1, P2, P3 & P4.

2. C2 should be able to see and order only P1 and P3. But C2 is able to order all P1, P2, P3 and P4.

3. C3 should be able to see and order only P3. But C3 is able to see P1 & P3 and is able to order all P1, P2, P3 & P4.

Please let me know how can we achieve the desired functionality.

Thanks and regards,

Mahesh Kakani