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Workcenter Vs SAP WebClient


We are trying to configure the incident management in solution manager 7.1, as we know in 7.0 we use the work center whereas in 7.1 it gets replaced by SAP WebClient. In 7.1 workcenter we used have "Reported by me","For processing by me","Processing by my team"..lists. Do we have anything similar in SAP Webclinet for the IM?


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  • author's profile photo Former Member
    Former Member
    Posted on Sep 14, 2011 at 04:52 AM


    I think work centers are still available in the Solution Manager 7.1. Only when jumping into an incident, the control goes to a CRMWebClient type screen. So the usual options in the work center should be available.

    Check Slide 28.

    Also would be helpful for config and overview.



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    • Hi Srikrishan,

      Thanks for the quick response,as you know there is a change in the transaction type for the IM in 7.0 & 7.1,ie SLFN & SMIN.

      Yes, we will be able to see both in the workcenter,but when you clik on the SMIN type messages it opens the SAP Webclient.

      I was looking for using Webclient itself rather than using both.



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