Skip to Content

Workcenter Vs SAP WebClient

Hi,

We are trying to configure the incident management in solution manager 7.1, as we know in 7.0 we use the work center whereas in 7.1 it gets replaced by SAP WebClient. In 7.1 workcenter we used have "Reported by me","For processing by me","Processing by my team"..lists. Do we have anything similar in SAP Webclinet for the IM?

Regards,

Support Team

Add a comment
10|10000 characters needed characters exceeded

Assigned Tags

Related questions

1 Answer

  • author's profile photo Former Member
    Former Member
    Posted on Sep 14, 2011 at 04:52 AM

    Hi,

    I think work centers are still available in the Solution Manager 7.1. Only when jumping into an incident, the control goes to a CRMWebClient type screen. So the usual options in the work center should be available.

    Check http://www.saptour.ch/landingpagesfr/Manager/uploads/13/L01.pdf Slide 28.

    Also http://service.sap.com/rkt-solman would be helpful for config and overview.

    Regards,

    Srikishan

    Add a comment
    10|10000 characters needed characters exceeded

    • Hi Srikrishan,

      Thanks for the quick response,as you know there is a change in the transaction type for the IM in 7.0 & 7.1,ie SLFN & SMIN.

      Yes, we will be able to see both in the workcenter,but when you clik on the SMIN type messages it opens the SAP Webclient.

      I was looking for using Webclient itself rather than using both.

      Regards,

      Sam

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.