Exporting from preview hangs.

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Hello,

I was given this link after my request for assistance was turned down due to unsupported version (CR XI R2 FP 6.2).

I hope I'm in the right forum. Please direct me if otherwise.

I'm wondering if someone can point me to the right direction. The situation involves exporting of a report to any format.

From a preview screen, when user clicks the export button a prompt to select a format appears. However once the format is selected the system hangs and user has no choice but to end-task the process.

This is on a Win 2003 Terminal Server (with Citrix). The test was performed via RDP session to the 2003 server, logged in as user with admin permission to the server.

I checked the SAP-BO KB but most none of the old posting did not help. What do I need to check? Is there a DLL file that I need to focus on? This happens to all reports that are shipped with our application. So far this is the only customer who has reported this issue.

Thank you.