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ITSMOBILE LM00 multiple login issue

Former Member
0 Kudos

Hello,

if I'm logon to the SAP by ITSMobile, while I'm not logged on with another session, I'm able to start LM00 as I expect. If a other session is already running I get a screen to end all other session (this would be ok) and after confirming, the next screen says "User xxx already logged on to client yyy" (this is not ok). Confirming the second screen ends up at the screen "Start SAP Easy Access". This behaivior is not realy usable at a mobile device.

How had you solved this issue?

I had checked Link: [; but this posting doesn't help.

System: ECC6, SAP_BASIS support package SAPKB70106

best regards

Andreas

Accepted Solutions (0)

Answers (2)

Answers (2)

Former Member
0 Kudos

Hello Osin,

thanks for your response.

Regarding sap note 1169875: We haven't load balancing. So it looks like that this note doesn't fit.

Regarding sap note 1074234: This note is not available for release 701.

We have as SAP_BASIS support package SAPKB70106 and as kernel version 69 (runs on AIX/Oracle9). I asked my colleagues to update the kernel, now. Do you think this will solve the issue?

best regards

Andreas

former_member194364
Active Contributor
0 Kudos

Hello Andreas,

Re the note #1074234 it is still relevant, as information only.

Class CL_MOBILE_SYSTEM_LOGIN is the correct one to deal with ITSmobile logon procedure.

In the System Logon Configuration, there is one checkbox that needs to

be marked: "Check for Multiple Logon". Could you please test with this

option? This is set in transaction "/nSICF"

Make sure you test on the Mobile Device.

Regards,

Oisin

Former Member
0 Kudos

Hello Oisin,

Class CL_MOBILE_SYSTEM_LOGIN and "Multiple Logon" is checked and ok. I test on a MS InternetExplorer at a PC. I would expect that the the look of the screens maybe differ from a mobile device but not the functionality.

best regards

Andreas

former_member194364
Active Contributor
0 Kudos

Hi Andreas,

I agree re the functionality.

I just reread note 1169875 ITSmobile, logon, system-wide deletion of sessions

Have you carried out the step 4. You will still need to derive a logon class from CL_MOBILE_SYSTEM_LOGIN and you will need the class variable m_delete_session_systemwide = abap_true in the constructor. You can use CL_MOBILE_SYSTEM_LOGIN_TEST as a test, where the m_delete_session_systemwide = abap_true has already been set.

Regards,

Oisin

Former Member
0 Kudos

Hello Oisin,

we haven't load balancing, there is only one application server. Because of this it looks like that the note 1169875 doesn't fit.

best regards

Andreas

Former Member
0 Kudos

... now we have as kernel the version 150 (runs on AIX/Oracle9) but this update doesn't help ...

any additional ideas out there?

best regards

Andreas

former_member194364
Active Contributor
0 Kudos

Hi Andreas,

What are the GUI Configuration settings of your ITSMobile service (view via transaction SICF)

And what Template Style generation did you use?

Regards,

Oisin

Former Member
0 Kudos

Hello Oisin,

as GUI-Settings we have:

~THEME = 99

~TRANSACTION = LM00

~ITSMOBILE = 1

The used template generator is "Mobile".

best regards

Andreas

former_member194364
Active Contributor
0 Kudos

Hello Andreas,

If you have you templates for this service you should have

~SOURCES myservice

See:[Service Parameter and Settings |https://wiki.sdn.sap.com/wiki/display/HOME/ServiceParameterand+Settings]

After this I am out of ideas on this issue

Regards,

Oisin

Former Member
0 Kudos

Hello Oisin,

since the login is succesfull if there is no other session open it douesn't look like as a html-template problem. But I had set the parameter and there was no change.

I changed the GUI-Parameter "TRANSACTION = LM00" to "TRANSACTION = LM02" just as experiment. Now, there is no more the screen "you are already logged in", the transaction will be start without canceling the other running sessions of the same user. I'm wondering about this because the service configuration is (except of the starting transaction) the same. Maybe it's a LM00-Problem?

best regards

Andreas

former_member194364
Active Contributor
0 Kudos

Clever experiment. You are correct.

This is an LE-MOB issue then.

former_member194364
Active Contributor
0 Kudos

Hi Andreas,

First review notes:

[1169875 - ITSmobile, logon, system-wide deletion of sessions|https://service.sap.com/sap/support/notes/1169875]

and

[1074234 - ITSmobile, check for multiple logon|https://service.sap.com/sap/support/notes/1074234 ]

If above does not help - can you confirm your BASIS and KERNEL details of the WAS that you are calling the ITSMobile servce from?

Regards,

Oisin