Error:error#1009 Connection type:live office conncetion

i am using xceccious2008 SP3

getting bellow error time to time on my Xcelcious dashboard.

i am gathering data from sap table by using crystal reports to display in the dashboard.

Need a solution from experts

"For more information contact the file cerator or your system administrator

Error:error#1009

Connection type:live office conncetion:"