I have a requirement to avoid messages being played more than once, when customers call the call center through SAP BCM - IVR.
For example, a message should be displayed to the customer reg an upgrade in his status, say from Silver to Gold.
This message should be played only once to the customer. This message should not be played again.
For specific messages like Birthday messages, the message should be played once a year.
Can you please help me out in determining whether this functionality is achievable and how to develop this.
Thanks in advance.