I am using CRM 2007 SP5 and R/3 4.7 SP31.
In R/3, i maintain material determination. so, in my sales orders (Tx:VA01) it is working fine.
In CRM, i create service order and it is replicated to R/3 as Debit Memo Request (DMR), So, i can view this DMR in VA03. Here, some material numbers is replaced by new material. Because, i maintain material substitution in R/3 side.
This substitution information not maintained or not transferred to CRM system and i did not received any intimation at the time of i entered service order.
So, can any body help me to, configure Product Substitution CRM based on my R/3 configuration.
Thanks in advance
Thanks & Regards,
Chennai - INDIA