Error on Portal Logon Page

[Former Member]

Hi Experts,

We are getting exception while calling the Portal URL.

Recently, we changed the password policy and made some customizations on the com.sap.portal.runtime.logon.par file.

After that when I tried to access the Logon page, it gave an exception.

I even replaced the customized logon par file with the original one but it did not help.

Please note that I deployed the logon par file with the same name, so I did not have to make any changes in the authschemes.xml file.

So ideally when I replaced the customized PAR file with the original one, it should have worked out.

Can it be because of some UME property "Password Policy change" or something like that which has been changed by our Basis team in the Config tool and which is creating issues now.

Is there any connection between the UME property and the Portal Logon page? I know that UME comes into picture once the user clicks on Login button after entering the login credentials but does it also come in picture at the portal logon page call?

We are not able to trace out the root cause as both Password Policy Change and deployment of PAR was done parallely due to which we are confused about the cause of the issue.

Please find below the trace against the exception ID:

#

#1.5 #5CF3FC5B7E1C00670000000300001B400004ACA7F25E4315#1315737232519#com.sap.portal.prt.runtime#sap.com/irj#com.sap.portal.prt.runtime#Guest#0##n/a##8b1ef68fdc6111e0a5840000061bff66#SAPEngine_Application_Thread[impl:3]_24##0#0#Error##Java###04:03_11/09/11_102498150 An error occured in iView: N/A in component: N/A##

#1.5 #5CF3FC5B7E1C00660000000100001B400004ACA7F2896FC1#1315737235348#com.sap.portal.prt.runtime.broker#sap.com/irj#com.sap.portal.prt.runtime.broker#Guest#0##n/a##184d79b1dc6111e087880000061bff66#SAPEngine_Application_Thread[impl:3]_8##0#0#Error##Plain###Shutting down Application Brokerage...#

#1.5 #5CF3FC5B7E1C00660000000800001B400004ACA7F2940472#1315737236039#com.sap.portal.prt.runtime.broker#sap.com/irj#com.sap.portal.prt.runtime.broker#Guest#0##n/a##184d79b1dc6111e087880000061bff66#SAPEngine_Application_Thread[impl:3]_8##0#0#Error#1#/System/Server#Java###[PortalServiceItem.release] exception caught releasing com.sap.netweaver.coll.appl.rtc|RTCClientPollingService

[EXCEPTION]

#1#java.lang.NullPointerException at com.sap.ip.collaboration.core.api.rtmf.core.RTMFMessaging.unsubscribe(RTMFMessaging.java:1040) at com.sap.ip.collaboration.core.api.rtmf.core.cluster.ClusterSystemManager.unsubscribe(ClusterSystemManager.java:133) at com.sap.ip.collaboration.core.api.semantic.services.RTCBaseService.destroy(RTCBaseService.java:146) at com.sapportals.portal.prt.core.broker.PortalServiceItem.release(PortalServiceItem.java:389) at com.sapportals.portal.prt.core.broker.ApplicationItem.releaseDependents(ApplicationItem.java:223) at com.sapportals.portal.prt.core.broker.PortalApplicationItem.releaseDependents(PortalApplicationItem.java:1159) at com.sapportals.portal.prt.core.broker.ApplicationItem.release(ApplicationItem.java:476) at com.sapportals.portal.prt.core.broker.PortalApplicationItem.release(PortalApplicationItem.java:1194) at com.sapportals.portal.prt.core.broker.ApplicationItem.releaseDependents(ApplicationItem.java:223) at com.sapportals.portal.prt.core.broker.PortalApplicationItem.releaseDependents(PortalApplicationItem.java:1156) at com.sapportals.portal.prt.core.broker.ApplicationItem.release(ApplicationItem.java:476) at com.sapportals.portal.prt.core.broker.PortalApplicationItem.release(PortalApplicationItem.java:1194) at com.sapportals.portal.prt.core.broker.ApplicationItem.releaseDependents(ApplicationItem.java:223) at com.sapportals.portal.prt.core.broker.PortalApplicationItem.releaseDependents(PortalApplicationItem.java:1156) at com.sapportals.portal.prt.core.broker.ApplicationItem.release(ApplicationItem.java:476) at com.sapportals.portal.prt.core.broker.PortalApplicationItem.release(PortalApplicationItem.java:1194) at com.sapportals.portal.prt.core.broker.ApplicationItem.releaseDependents(ApplicationItem.java:223) at com.sapportals.portal.prt.core.broker.PortalApplicationItem.releaseDependents(PortalApplicationItem.java:1156) at com.sapportals.portal.prt.core.broker.ApplicationItem.release(ApplicationItem.java:476) at com.sapportals.portal.prt.core.broker.PortalApplicationItem.release(PortalApplicationItem.java:1194) at com.sapportals.portal.prt.core.broker.ApplicationItem.releaseDependents(ApplicationItem.java:223) at com.sapportals.portal.prt.core.broker.PortalApplicationItem.releaseDependents(PortalApplicationItem.java:1156) at com.sapportals.portal.prt.core.broker.ApplicationItem.release(ApplicationItem.java:476) at com.sapportals.portal.prt.core.broker.PortalApplicationItem.release(PortalApplicationItem.java:1194) at com.sapportals.portal.prt.core.broker.ApplicationItem.releaseDependents(ApplicationItem.java:223) at com.sapportals.portal.prt.core.broker.PortalApplicationItem.releaseDependents(PortalApplicationItem.java:1156) at com.sapportals.portal.prt.core.broker.ApplicationItem.release(ApplicationItem.java:476) at com.sapportals.portal.prt.core.broker.PortalApplicationItem.release(PortalApplicationItem.java:1194) at com.sapportals.portal.prt.core.broker.PortalAppBroker.releaseAllItems(PortalAppBroker.java:575) at com.sapportals.portal.prt.core.broker.PortalAppBroker.shutdown(PortalAppBroker.java:680) at com.sapportals.portal.prt.runtime.Portal.shutdown(Portal.java:725) at com.sapportals.portal.prt.core.PortalCoreInitializer.shutdown(PortalCoreInitializer.java:111) at com.sapportals.portal.prt.dispatcher.PortalInitializer.shutdown(PortalInitializer.java:164) at com.sapportals.portal.prt.dispatcher.Dispatcher.destroy(Dispatcher.java:651) at com.sap.engine.services.servlets_jsp.server.runtime.context.WebComponents.destroyServlets(WebComponents.java:731) at com.sap.engine.services.servlets_jsp.server.container.ApplicationThreadDestroyer.run(ApplicationThreadDestroyer.java:62) at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37) at java.security.AccessController.doPrivileged(Native Method) at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:104) at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:176) # #1.5 #5CF3FC5B7E1C006F00000002000016140004ACA819F31491#1315737896495#com.sap.portal.prt.runtime#sap.com/irj#com.sap.portal.prt.runtime#Guest#0##n/a##1647a148dc6311e0aaaa0000061bff66#SAPEngine_Application_Thread[impl:3]_9##0#0#Error##Java###04:14_11/09/11_102498150 An error occured in iView: N/A in component: N/A## #1.5 #5CF3FC5B7E1C007000000000000016140004ACA81A149C1D#1315737898689#com.sap.portal.portal#sap.com/irj#com.sap.portal.portal#Guest#0##n/a##18319b2cdc6311e092af0000061bff66#SAPEngine_Application_Thread[impl:3]_14##0#0#Error#1#/System/Server#Java###An error occured during authscheme computation. [EXCEPTION] #1#com.sapportals.portal.prt.component.PortalComponentException: Error in init method

Component : com.sap.portal.runtime.logon.certlogon

at com.sapportals.portal.prt.component.PortalComponentContext.init(PortalComponentContext.java:251)

at com.sapportals.portal.prt.core.broker.PortalComponentContextItem.refresh(PortalComponentContextItem.java:271)

at com.sapportals.portal.prt.core.broker.PortalComponentContextItem.getContext(PortalComponentContextItem.java:316)

at com.sapportals.portal.prt.component.PortalComponentRequest.getComponentContext(PortalComponentRequest.java:387)

at com.sapportals.portal.prt.service.authenticationservice.AuthenticationService.getLogonIView(AuthenticationService.java:233)

at com.sapportals.portal.prt.service.hook.SecurityHookService.doNodeHook(SecurityHookService.java:177)

at com.sapportals.portal.prt.connection.PortalHook.doNodeHook(PortalHook.java:469)

at com.sapportals.portal.prt.pom.factory.ComponentNodeFactory.newInstance(ComponentNodeFactory.java:138)

at com.sapportals.portal.prt.pom.factory.ComponentNodeFactory.newInstance(ComponentNodeFactory.java:50)

at com.sapportals.portal.prt.pom.PortalNode.createComponentNode(PortalNode.java:275)

at com.sapportals.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:617)

at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:235)

at com.sapportals.portal.prt.dispatcher.Dispatcher$doService.run(Dispatcher.java:541)

at java.security.AccessController.doPrivileged(Native Method)

at com.sapportals.portal.prt.dispatcher.Dispatcher.service(Dispatcher.java:430)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.doWork(RequestDispatcherImpl.java:321)

at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:377)

at com.sap.portal.navigation.Gateway.service(Gateway.java:117)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)

at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1060)

at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)

at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)

at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)

at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)

at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)

at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

at java.security.AccessController.doPrivileged(Native Method)

at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:104)

at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:176)

Caused by: com.sapportals.portal.prt.core.broker.PortalComponentInstantiationException: Could not instantiate implementation class com.sapportals.portal.ume.component.logon.SAPMLogonCertComponent of Portal Component com.sap.portal.runtime.logon.certlogon because: Linkage error while loading implementation class

at com.sapportals.portal.prt.core.broker.PortalComponentItemFacade.getInstanceInternal(PortalComponentItemFacade.java:234)

at com.sapportals.portal.prt.core.broker.PortalComponentItemFacade.getComponentInstance(PortalComponentItemFacade.java:160)

at com.sapportals.portal.prt.core.broker.PortalComponentItem.getComponentInstance(PortalComponentItem.java:732)

at com.sapportals.portal.prt.component.PortalComponentContext.getComponent(PortalComponentContext.java:103)

at com.sapportals.portal.prt.component.PortalComponentContext.init(PortalComponentContext.java:242)

... 33 more

Caused by: java.lang.NoClassDefFoundError: com/sap/security/core/logonadmin/IAccessToLogic

at java.lang.Class.forName0(Native Method)

at java.lang.Class.forName(Class.java:219)

at com.sapportals.portal.prt.core.broker.PortalComponentItemFacade.getInstanceInternal(PortalComponentItemFacade.java:228)

... 37 more

Thanks & Regards.

Anurag

[Former Member]

The problem is resolved by upgrading the SP level of the Portal.

[Former Member]

Hi,

Check if your portalapp.xml has an entry "<property name="ClassName" value="com.sapportals.portal.ume.component.logon.SAPMLogonComponent"/>"

If it is there, then I feel that this is an issue with jar files not getting imported properly.

Just try including these two jars (umlogonbase.jar and com.sap.portal.runtime.logon_api.jar) from

usr\sap\J2E\JC00\j2ee\cluster\server0\apps\sap.com\irj\servlet_jsp\irj\root\WEB-INF\portal\portalapps\com.sap.portal.runtime.logon\lib

and copy manually to the lib folder under PORTAL-INF in your project.

Regards,

Vijay.

[Former Member]

Hi Vijay,

My portalapp.xml already has an entry "<property name="ClassName" value="com.sapportals.portal.ume.component.logon.SAPMLogonComponent"/>"

These two jars (umlogonbase.jar and com.sap.portal.runtime.logon_api.jar) are already present inside the lib folder under PORTAL-INF in my project.

Thanks & Regards,

Anurag