TREX search results in 0 hits

[Former Member]

Hi Guru's

I have an issue that needs resolving.

We have setup a basic Service Desk in SolMan 7.01.

We were able to report on our issues using the "queries" functionality in the Incident Management workcenter.

Ever since we installed a TREX instance all our queries return empty.

I've gone throufgh all the steps in the install guide of TREX 7.1 to check what I did wrong, but I can't find anything.

Also, when I search for solutions in our SDB, I get no hits, even when I search for all blanks or asteriks (*).

Please advise!

Regards,

David

[Former Member]

Any suggestion is welcome!

[Former Member]

Any suggestion is welcome!

Your question is too difficult...

When you check the Trex admin, do you see the number of indexed documents? Do you get any result when executing a query in Trex itself?

Kind regards,

Mark

[Former Member]

Hi,

Do you have access for execute queries and reports?

if yes, please trouble shoot the trex config using the below

http://wiki.sdn.sap.com/wiki/display/CRM/EnablefulltextsearchusingTREX(EmbeddedSearch-EnterpriseSearch)

Thanks,

Jansi