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Former Member
Sep 08, 2011 at 08:21 AM

Report can be refreshed in DeskI / WebI but not in InfoView


Hi experts

I'm quite new to BO, but I've read a lot of manuals lately...

Last week I installed BusinessObjects XI 3.1 SP3 Edge On a 32B MS 2003 Server that has its CMS and AUDIT DB on a remote Oracle 10g Server. Everything seemed to work fine, after some issues with the tnsnames.ora file, that I've resolved in [this|Unable to install BO Enterprise with Oracle database...; post. But aparently there is still a problem with InfoView. I'm not sure if its a server configuration issue or an issue with the report or connection...

I've migrated universes and reports from an BO 6.5 installation into my CMS. When I then import a report in DeskI, I can edit the report and refresh the data whitout any problem. However, when I try to open and edit the same report in InfoView, I get an Oracle error pop up:

S​e​t​P​r​o​m​p​t​s​ ​f​a​i​l​e​d​ ​-​ ​C​o​n​n​e​c​t​i​o​n​ ​o​r​ ​S​Q​L​ ​s​e​n​t​e​n​c​e​ ​e​r​r​o​r​:​ ​(​D​A​0​0​0​5​)​:​ ​[​E​x​c​e​p​t​i​o​n​:​ ​D​B​D​,​ ​O​R​A​-​1​2​1​5​4​:​ ​T​N​S​:​c​o​u​l​d​ ​n​o​t​ ​r​e​s​o​l​v​e​ ​t​h​e​ ​c​o​n​n​e​c​t​ ​i​d​e​n​t​i​f​i​e​r​ ​s​p​e​c​i​f​i​e​d​ ​S​t​a​t​e​:​ ​N​/​A​]​ ​A​ ​c​o​n​n​e​c​t​i​o​n​ ​r​e​q​u​i​r​e​d​ ​t​o​ ​r​e​f​r​e​s​h​ ​t​h​i​s​ ​d​o​c​u​m​e​n​t​ ​i​s​ ​u​n​a​v​a​i​l​a​b​l​e​.​ ​(​D​A​0​0​0​4​)​:​ ​[​]​ ​T​h​e​ ​f​o​l​l​o​w​i​n​g​ ​d​a​t​a​ ​p​r​o​v​i​d​e​r​s​ ​h​a​v​e​ ​n​o​t​ ​b​e​e​n​ ​s​u​c​c​e​s​s​f​u​l​l​y​ ​r​e​f​r​e​s​h​e​d​:​ <a_query> with <a_universe_name>​.​ ​(​D​M​A​0​0​0​7​)​:​ ​[​]​

I'm doing this as Administrator, so I guess we can exclude the fact that its a possible security issue.

In the event viewer I've found one error that whas trown during server startup:

Timeout (30000 milliseconds) waiting for a transaction response from the BOE120Tomcat service.

but I don't know if that has anything to do with the connection not working...


Do I have to export connections ? Because I've migrated them as well and I can see them in my connections in CMC. Maybe I can overwrite the existing connections in CMC (the migrated ones) with the ones used by the DeskI Client.... just an Idea. How do I do that?

Any ideas ?

Thanks in advance !!


Edited by: PGeudens on Sep 8, 2011 10:31 AM