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Former Member

CRM_DNO_MONITOR ticket list showing for particular user.

Dear Experts,

I am having issue regarding service ticket list in crm_dno_monitor.1particular user is not able to see his request status .Were as for my userid it is seen.I even tried giving the user full authorization too still no list is displayed ,changed the layout in crm_dna_monitor too.

I deleted that user id and created it again same problem persist.even i created test user id and given the required authorization from this user i am able to see the status list.

Please help me in this issue as i have search the forum too but no useful answer available.



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1 Answer

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    Former Member
    Sep 08, 2011 at 02:45 PM

    Might sound silly but CRM_DNO_MONITOR has a date range that is set by default.

    Blank out the date range and check.

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