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PO workflow stuck in Approval Process

Hi Experts,

I am having issue with PO Workflow approval using n-step badi. The system is using srm 7.0 with application controlled workflow.

During approval process suppose there are approvers A,B,C,D and the approval is done by A then B and goes to approver C. During this stage the item is forwarded to approver X who approves the item but the item still appears in the X's inbox and the workflow is stuck at this stage. The Approval log shows the approval is pending for decision for approval.

Any idea where to check whats going wrong. There is no error in the workflow at any stage. Also as a workaround is there any way I can manually trigger the approval for this step alone to resume the workflow process to next level?

Thanks

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2 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Sep 01, 2011 at 02:48 PM

    Hello,

    Please check if notes 1580085 and 1453553 are applied. If not, please apply them and retest the issue.

    Thanks,

    Melina

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    • Former Member Seenu K

      Hi,

      If workitem is peding with X approver then please ask him to approve the PO. What is the issue on this ?

      Once he approves then please let us kno wthe status of workitem. YOu can get this in SWI6.

      If any error occurs, please check the same in SWI2_DIAG and let us know the same.

      If workitem gets stuck, please check the appropriate table and release it.(BBP_WFLOCK)

      Thanks

      Rajesh K

  • Posted on Sep 07, 2011 at 08:24 AM

    Hi Rajesh,

    The problem is even though the user is clicking on Approve the work item still exists in the users inbox and the work item status is ready in swi5. Is there any way to simulate the approval and check for any issues?

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