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Conversation ID in the head of the EMAIL

Dec 18, 2016 at 10:59 PM

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Hi, community!

We are using SAP Cctr 7.0.9.

In CDT, when we create new mail and send it, it is a CID (Conversation ID) attaching to head of mail.

For example:

I'm an agent and I send email to customer with head "Your order is in process status"

But customer will see at head of email "Your order is in process status <CID1489641ADE87>"

Is there any way to not attach CID at the head of email?

Hope on your early reply

Thank You

Ruslan

email | bcm | cdt | cctr | 7.0.9 | cid
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