We have one workitem which is related to 'Deadline Reached'. We can see 5 agents for this work items.
But customer is saying that it is visible only for 1 user, rest 4 can not see.
Even they can not see the 'Deadline Reched' folder in their inbox. We initially thought user could have Reserved he work items but t
he does not.
What can be the reason , please do let us know and how to rectify this.