Items not visible in SAP inbox

Hi,

We have one workitem which is related to 'Deadline Reached'. We can see 5 agents for this work items.

But customer is saying that it is visible only for 1 user, rest 4 can not see.

Even they can not see the 'Deadline Reched' folder in their inbox. We initially thought user could have Reserved he work items but t

he does not.

What can be the reason , please do let us know and how to rectify this.

Regards,

Sandeep Garg