Skip to Content
author's profile photo Former Member
Former Member

IC AGENT, on new call receive how customer data is picking & displaying

HI All,

I am first time dealing with IC Agent Call center....

At call center once new call come, then on based on Mobile number or Landline then Search screen defaultly

providing us the Business Partner/ Customer details exists for that Mobile/Landline number,

so , what currently problem is our End users some how changing the Land line number with 91, region code with land line to Only 8 DIGIT land line while BP creation steps or different other ways,

so for such BP with land line number of 8 Digits in Master, then no BP/Customer search results Is finding,

so now I need to make functionality to work properly as input is with 91 + region code + 8 digit land line,

but at master data is with only 8 digits number, so programattically map both equivalent, so search provide us result

for such land line number's BP/Customer,

so where we can enhance the component to make picking of data for BP/Customer...?

which component we need to touch, which views...?

which are Function modules it is using to pick BP/Customer data, is there any SPRO config for function modules using...?

Thanking you.


Vijay Mekala

Add a comment
10|10000 characters needed characters exceeded

Related questions

2 Answers

  • Best Answer
    Posted on Aug 31, 2011 at 06:31 AM

    Hello Vijay,

    search of BPs is done in FM BUPA_SEARCH_2. You can put an external breakpoint there and find how it works through the call stack.

    Add a comment
    10|10000 characters needed characters exceeded

  • author's profile photo Former Member
    Former Member
    Posted on Dec 12, 2011 at 05:55 AM


    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.