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Former Member

Return Order against Free Goods.

Dear All,

We have raised one Invoice with Free Goods (Item Category TANN), while creating return order, if we delete main line item i.e zero quantity line item then all lines of Free Goods (RENN) is deleting,

please advice us how we can take return against Free Goods.

Thanks

Prashant

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2 Answers

  • Posted on Aug 30, 2011 at 01:10 PM

    HI,

    As i understand you want to return the free goods which delivered through BOM material via sales order.

    the behavior of the system you mentioned is because of item category determination for BOM materail. the main item with the zero quantity must be the higher level item.

    to return this free goods you need to delet all line items from the return order and then manualy add the free goods item and change the item category to TANN.

    Regards,

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  • author's profile photo Former Member
    Former Member
    Posted on Sep 22, 2011 at 06:26 AM

    Hi Amol,

    I am facing the same problem. Is your issue resolve?

    Just repeating the issue.

    1. Inclusive Free goods: 10, in sales order it is 9+1

    2. While returning the free good(s) ie 1, I followed the steps of deleting all the line items and then manually entrying the free of charge good but system is not letting me change item category from REN to RENN.

    Kindly help.

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