Sales Return - Subsequent delivery free of charge.

[Former Member]

Dear Gurus,

Scenario:

We had sent some quantity of material say M1 to our cutomer.

Customer has paid for those quantity. Now, customer has returned the goods for some more modifications which needs to be done and send back to customer free of charge.

How can i receive the goods in my stock and despatch to customer again ?

Please advise.

Shailesh Panchal

[Former Member]

solved

[Former Member]

Hi,

Make a sales order without reference and add all required details like material ,qty,customer code etc.

then select item category as TANN-free of charge item. but you need to maintain pricing procedure accordingly.

Make a return delivery and issue credit note accordingly through VF01.

This will help to accept free goods and issuing CN with ZERO value.

Regards,

Sandesh Sawant

[ashish_andani]

hi..

first of all u would have created the sales order for M1 customer...and you would have sent him the bills also...

but now..u would create the return delivery(RE) with reference to the previous sales order..

now..again when the M1 is modified..u would create the delivery against the return delivery...in that case the item catagory would be TANN i.e. free of charge...so all the items wil be shipped free of charge...

Hope it helps

Thanks