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Former Member
Aug 26, 2011 at 03:27 PM

Authorisation request for this document was cancelled

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Forum,

I have an approval stage and template configured in SAP when a sales order is raised it prompts the user for authorisation. Whilst this is ok'd the order is placed in a 'Draft' status. Upon trying to add one particular order, i get the following message:

The authorisation request for this document was cancelled. The document cannot be added inless the authorisation request is restored.

As he needed to get the order processed. I advised he duplicate the order and re-add it this time ensuring the correct authorisation procedure is carried out.

Why would this occur?

Regards,

Juan