I have an approval stage and template configured in SAP when a sales order is raised it prompts the user for authorisation. Whilst this is ok'd the order is placed in a 'Draft' status. Upon trying to add one particular order, i get the following message:
The authorisation request for this document was cancelled. The document cannot be added inless the authorisation request is restored.
As he needed to get the order processed. I advised he duplicate the order and re-add it this time ensuring the correct authorisation procedure is carried out.
Why would this occur?