My client has an issue (its not happening all the time but i cant seem to replicate it). Sometimes when copying a return document from a delivery note, it creates the return and states the base document numbers in the remarks of the return. but when opening the return, the button to see base document is greyed out. When the account department process the invoice, the whole sales order comes up - instead of the items which were not returned.
So in other words, if you look at the remarks on the return doc, it looks like it is linked to the delivery but it actually isn't linking.
they are on SAP 8.8 PL19
your help would be greatly appreciated.