Return not linking

[Former Member]

Hi Experts

My client has an issue (its not happening all the time but i cant seem to replicate it). Sometimes when copying a return document from a delivery note, it creates the return and states the base document numbers in the remarks of the return. but when opening the return, the button to see base document is greyed out. When the account department process the invoice, the whole sales order comes up - instead of the items which were not returned.

So in other words, if you look at the remarks on the return doc, it looks like it is linked to the delivery but it actually isn't linking.

they are on SAP 8.8 PL19

your help would be greatly appreciated.

[Former Member]

Thanks Rahul, that really helps. I'm certain the client has done one of those.

[Former Member]

Hi Bradly.........

The reason behind why Document does not create link with its base document is

1.If you copy the Return from Delivery and manually changed Item in Return then Link Breaks up but its remark remain same.

2.If you copy the Return from Delivery and manually changed Business Partner in Return then Link Breaks up but its remark remain same.

3.If you have the return document with same documnet No. but for other series of previous FY then it may possible that you are seeing wrong return Document.

4.If all those above you are not doing then it might be a bug into the system......

Regards,

Rahul

[Former Member]

I will do, thanks for your help anyway.

[Former Member]

Yes, this is when a partial QTY is copied from the delivery...

Does that explain why it doesn't link the document?

And then why, when processing the invoice, does it try process all the items instead of removing the items from the return?

[Former Member]

HI

It will show the base document even if you copied only the partial quantity and also the remaining quantity only (delivery) be copied to the A/R invoice...

I suspect your system had fall under some strange behavior...

better to raise a ticket to SAP...

Edited by: kambadasan on Aug 26, 2011 12:52 PM

[Former Member]

Hi

on the return which was created, the remarks reflect correct numbering of correct base documents. But the button to go to the base document is greyed out meaning that it doesn't have a base document(even when going to the delivery note and clicking on the target document, it goes to the invoice instead of the return which i can understand because not all items on the delivery were returned). And when going to process the invoice, it includes the items which were returned instead of only the items which were delivered (not returned).

[Former Member]

HI

I think you copied partial quantity from the delivery....

Did you check that?

[Former Member]

HI

You mean to say that,The target document is not properly linked with base document with correct document number?