Mailer sending only to internal email addresses

[Former Member]

Has any one encountered this issue?

We are 8.81 PL06, the mailer is correctly configured, but mail will only successfully send when it is being sent to an internal email address, otherwise the error 49 message is returned in the event viewer:

EmailMsg::Send::Failed to send the mail message error code: -49. Please make sure that all mail addresses are valid

The external email addresses are correct (mine for testing), so the mailer seems to be validating this address with internal ones?

Any suggestions?

[jbrotto]

Does the mail server block any outgoing mail? Might be a SMTP issue.

[Former Member]

Thanks for this, the customers IT team did resolve the issue, but have not advised how they did so. I am assuming it was an issue at the exchange server side.

Other issues encountered were that attachments were not sending, this was due to the user running the mailer not having access to the attachments folders

[Former Member]

Hi,

You need to check email address under company setting.

Thanks,

Gordon

[Former Member]

Gordon,

This is configured and is valid, and is actually not relevant to the issue.

Thanks