Skip to Content
avatar image
Former Member

Solution Manager Diagnostics - Installation

I have installed SM EHP1 and have also installed SMD. However during the Basic configuration of SM, I'm getting Diagnostics Configuration errors during the Automatic Configuration phase of the Diagnostics configuration. The errors showing up are:

1. Cannot call Diagnostics Setup web service

2. Web Service URL: http://atl-osm-01.oversightsystems.com:8100/DiagSetupServices/Di...

3. SOAP:1.007 SRT: Unsupported xstream found: ("HTTP Code 404 : Not Found")

4. Error when processing Web service call

5. Error when calling SOAP Runtime functions: SRT: Unsupported xstream found: ("HTTP Code 404 : Not Found")

What am I missing here?

Thanks for the help.

Add comment
10|10000 characters needed characters exceeded

  • Get RSS Feed

3 Answers

  • Aug 25, 2011 at 06:26 PM

    Hello Hans,

    Your issue is caused by either components at the wrong level or by wrong parameters.

    -> Please check note 1010428 and subnote 1274287 to check if all the prerequisites are met.

    (LM-SERVICE = SOLMANDIAG)

    -> Please read Note 1297849. It should now help you solving this issue. Also, you need to configure some profile parameters as explained in SAP Note 805344.

    Best regards,

    Guilherme Balbinot

    Add comment
    10|10000 characters needed characters exceeded

  • Sep 07, 2011 at 06:55 AM

    Hello Hans.

    Have you solved the problem? We have a similar problem with Solution Manager 7.0 EHP1 SP27.

    Errormessage (parts are in German):

    Web Service URL: http://solman.company.com:8100/DiagSetupServices/DiagSetupConfig?style=document

    Cannot call Diagnostics Setup web service

    SOAP:1.007 SRT: Unsupported xstream found: ("HTTP Code 404 : Not found")

    Beim Prozessieren eines Web Service-Aufrufs ist ein Fehler aufgetreten.

    Fehler beim Aufruf von Funktionen der SOAP Runtime: SRT: Unsupported xstream found: ("HTTP Code 404 : Not found")

    Note: We have changed the http and https-Ports of ICM. Solution Manager is working fine, but Solution Manager Diagnostics Setup does not work.

    Thank you for a hint.

    Best regards,

    Tobias

    Add comment
    10|10000 characters needed characters exceeded

  • Sep 07, 2011 at 08:48 AM

    Hello.

    We finally found the problem. We added

    icm/HTTP/j2ee_0 PREFIX=/,HOST=localhost,CONN=0-500,PORT=5$$00

    to the instance profile.

    This is required for using SSL on doublestack:

    http://help.sap.com/saphelp_nw70ehp1/helpdata/en/85/46453c3ff4110ee10000000a11405a/frameset.htm

    After that, ICM restart was sufficient.

    Regards, Tobias

    Add comment
    10|10000 characters needed characters exceeded

    • Former Member

      Hi Tobias -

      Thanks for you suggestions; however I still cannot get to the smd "website". Do you have a separate installation of diagnostics? How do I even know if diagnostics is running correctly? Any ideas?