My Client, SBO 8.8 PL17, are experiencing an issue where the balances differ from the balance due screen and the cumulative balance.
There are 2 closed invoice showing in the cumulative balance window as well as on Ageing report. These 2 invoices was closed with Credit Notes, both are linked to the target credit, on the actual invoice it shows as closed, the applied transactions clearly states that the doc is closed. In the DB, the INV1 lines for the invoice is also closed.
For some reason it just doesn't want to pick up that the invoice is linked to the credit.. The credit is not displaying though.
I have have read through notes but none of them have the same issue as this, they are all related to partial payments, which is not the case here.
If anyone have any suggestions, please let me know.