Dears,
I am thinking about upgrading telephony interface from SAPphone to ICI in ICWin in CRM 5.0 (SP 11).
Do I need to do anythning else that java installation, rfc creation to connector, reconfiguration if ICWin (as in notes
Note 1038519 - Required HTTP services for ICI in IC WinClient
Note 967866 - ICI integration for IC WinClient
Note 1001703 - How to use ICI as a communication interface in IC WinClient
Note 1338389 - How to Guide: ICI Integration in IC WinClient ) ?
We use CAD processing - are there any tasks concerning it to be done?
Best Regards
Radek